Results from January 2017 Customer Satisfaction Survey

1. How likely is it that you would recommend this company to a friend or colleague?

  • Detractors (0-6)                                                        0%
  • Passives (7-8)                                                   21.74%
  • Promoters (9-10)                                             78.26%

2. Overall, how satisfied or dissatisfied are you with our company?


  • Very satisfied                                                   92.59%
  • Somewhat satisfied                                          7.41%
  • Neither satisfied nor dissatisfied                   0.00%
  • Somewhat dissatisfied                                     0.00%
  • Very dissatisfied                                                0.00%

3. The product you purchase, is it services, materials, or both? Select all that apply.

  • Services                                                            88.46%
  • Material                                                            80.77%

4. Which of the following words would you use to describe our products? Select all that apply.

  • Reliable                                                            73.08%
  • High quality                                                     73.08%
  • Useful                                                               46.15%
  • Unique                                                              23.08%
  • Good value for money                                   46.15%
  • Overpriced                                                         3.85%
  • Impractical                                                         0.00%
  • Ineffective                                                          0.00%
  • Poor quality                                                       0.00%
  • Unreliable                                                          0.00%
 
5. How well do our products meet your needs?
 
  • Extremely well                                                 42.31%
  • Very well                                                           57.69%
  • Somewhat well                                                  0.00%
  • Not so well                                                         0.00%
  • Not at all well                                                     0.00%

6. How would you rate the quality of the product?


  • Very high quality                                              42.31%
  • High quality                                                       50.00%
  • Neither high nor low quality                            7.69%
  • Low quality                                                         0.00%
  • Very low quality                                                 0.00%

7. How would you rate the value for money of the product?

  • Excellent                                                             29.17%
  • Above average                                                   41.67%
  • Average                                                               29.17%
  • Below average                                                     0.00%
  • Poor                                                                       0.00%

8. How responsive have we been to your questions or concerns about our products?


  • Extremely responsive                                       57.69%
  • Very responsive                                                 42.31%
  • Somewhat responsive                                        0.00%
  • Not so responsive                                               0.00%
  • Not at all responsive                                           0.00%
  • Not applicable                                                      0.00%

9. How likely are you to purchase any of our products again?


  • Extremely likely                                                 66.67%
  • Very likely                                                           33.33%
  • Somewhat likely                                                  0.00%
  • Not so likely                                                         0.00%
  • Not at all likely                                                    0.00%

10. What were your biggest hesitations before buying?

  • We did not have any hesitations on purchasing from Hegwood. We saw their interest and ability to provide a custom product to fill our need at the beginning of our project together.
  • Pricing and turnaround time are always what I look at most
  • Price is too high
  • None

11. Was there a benefit or feature that ultimately made you choose to buy?

  • System made correctly with documentation
  • Responsiveness. Convenient. Build to customer's requirements
  • Reliable customer service
  • Good service. On schedule delivery.
  • The product we purchase is a specialty item, a standby power supply system, that was designed and built by Hegwood. Their ability to review our product, listen to our need, and then design a system to accomplish that need is what made us choose them.

12. Do you have any other comments, questions, or concerns?

  • On time good work
  • Not really The Quality & Service at Hegwood Electric is absolutely fantastic
  • Because our purchased product is custom built I depend on Hegwood to provide service and support even to my customers in the field. They have always been professional and I get great comments on them back from my customers. I recommend Hegwood Electric every time I have a customer in need of control boxes or control panels. I know I can trust their expertise to do the job right and I can trust them as a company to stand behind their products. Thank you!
  • Excellent customer service. Any questions or concerns are addressed quickly.
  • Anytime we've had any issues Kirk has more than help us resolve any issues
  • Always great service!