STATEMENTS
We have a PASSION for CREATING solutions
 
   
Our Vision:
  
Working to be a Globally Recognized Name for
Quality and Service
in the Industrial Automation & Controls Industry
  

Our Mission:

We are committed to bringing the highest quality engineering,
products, fabrication, and service to our growing list of global customers.
Customers view us as a partner and an asset to their future and successful growth.

Our Core Cultural Values:

“Corporate culture is the pervasive values, beliefs and attitudes that characterize a company and guide its practices.”  The culture of Hegwood Electric has developed over a 45 year period.  Founded in 1970 by Gene Hegwood, he taught early on very important lessons that have allowed us continuous quality and successful growth.  Though our cultural values have changed and developed over the years, they are condensed to the following:

  1. Remember the Golden Rule - So in everything, do to others what you would have them do to you.
  2. We’re not only a team, but a family.
  3. Quality is a measure of excellence or a state of being free from defects.  Our work reflects such character.
  4. Service is a valuable action, deed, or effort performed to satisfy a need and thus is an action of helping or doing something for someone.
  5. Take ownership of your work, your actions, and your mistakes.
  
 
What is Quality? How does this affect you?
What is Service? How does this affect your company?
Passion and why this will affect your company



Quality is a measure of excellence or a state of being free from defects.

When you review a product you're buying, control panels for example, what is "quality" and what exactly are you looking for? Is it the perceived quality of the component manufacturers - i.e. PLC, HMI, relays, etc.? Is it the quality of the overall assembled product when using different component manufacturers? Does craftsmanship enter into quality?  Is factory acceptance testing (FAT) a part of overall quality? If you said yes to any or all of these questions, WHY is quality so important?

I would submit that YES is the answer to all of the above and here are just a couple of reasons: 

  • Containing costs (lost labor, downtime, and scrap material) is a priority in the manufacturing environment and can be done through purchasing quality machinery and their associated control systems. How much is downtime?
  • Training staff to understand the cost of poor quality is an imperative. Repairing a defect in the field is very costly. Damaged reputation, replacement parts, and warranty work all come into calculating the cost of poor quality.

"The Bitterness of Poor Quality, Remains Long after the Sweetness of Low Price is Forgotten." 
- Ben Franklin

Service is a valuable action, deed, or effort performed to satisfy a need and thus is an action of helping or doing something for someone.

Scenario #1 - You've planned the project out carefully and thoroughly went over the checklist a number of times. The personnel are in place, scope of work defined, and all the parts have arrived on time.  Friday at quitting time, the power is killed and the team begins the project. Then, at some point in the project (usually after hours and on the weekend), that "something" occurs and you need assistance, fast and now.

Answer - Most shops can build a product to your specifications and ship out, but where are they in the continued support process?  If the "something" is a control issue, will your vendor answer the phone or return your call after hours? Do they have the infrastructure and personnel in place to assist on a timely basis? Do they have actual hands-on installation experience? Do they have access to components that will get the job up and running? Where is the Service you're expecting or hoping for?  Hegwood Electric has proven time and time again that we are partners with you and will continue supporting our product, which is your product.  We've traveled the world to assist our customers and have worked in everything from mines, process plants, and waste water treatment facilities.

Scenario #2 -
 The projects and the time lines keep piling up. Your coworker has quit and the new engineer is not up to speed yet.  You're doing your best on the designs and you email them out for production.  You missed something? What happens now?

Answer - How often have you sent a design out for production, the system arrives for startup, and it's incorrect, due to a drawing or BOM issue?  Wouldn't it have been much more efficient if the vendor had the knowledge and expertise to let you know there was an issue and to correct that issue?  Service is a valuable action to help someone, and that someone is you. We review all the plans that come to us and confirm their viability.  We have a detailed Quality Control Process that we follow and every system is powered up for final checks (smoke test!). if and when programming is necessary, we do a step by step Factory Acceptance Test as well.

Scenario #3 - Your customer contacts you and wants to upgrade their control system that was put into service 6 years ago. Where are the prints? What was the BOM? Are there pictures? Where is the software program?

Answer - Sure, the design and sale of the final product may have been yours, but wouldn't it be nice to know your vendor has your back, including a backup of the system drawings, BOM, software, and pictures? With a simple phone call, we can assist you in obtaining the documentation you require, even 10 years ago.  At Hegwood, we take "ownership" of our products until the day it's removed from production. This is just one other Service that Hegwood Electric provides.

Hegwood Electric is YOUR

Service  company.

Passion a strong feeling of enthusiasm or excitement for something or about doing something

When we, as a company, really thought about why we wake up everyday and come to work with enthusiasm, we realized we truly have a Passion for what we do. We're not just earning a paycheck, wiring panels, or building control systems.  We're actually helping to build machines that feed people, clean the air we breathe, move the water we drink, and convey products we've purchased.  The challenge of doing so day in and day out and working to be globally recognized for this takes Passion and Perseverance. So far, we have persevered for 47 years!

A very good book on this subject is titled,
"Grit - The Power of Passion and Perseverance" by Angela Duckworth. In the book, she makes the case that passion combined with perseverance leads to greater levels of success and accomplishment than just pure talent.

At Hegwood Electric, we will work on your product with Passion and perseverance to create the solution you require. Is it not more enjoyable to work with someone that has Passion for what they are doing? How is the lack of Passion and perseverance affecting your control systems and your business? If you're currently not using our service, give us a try! For Hegwood Electric assistance, you can Contact Us.

For an informative TED talk video with Angela Duckworth, click this link - 
GRIT with Angela Duckworth.
Creating Solutions - How Hegwood Electric helps your company
Hegwood Electric is your
Insurance Policy


Creating Solutions is a holistic approach to solving problems

There are times that problem solving is too narrow of an approach.  Yes, Hegwood Electric does solve problems as we've proven over the last 47 years. However, over that time frame, we have also learned that sometimes those "problems" need a more holistic approach that brings about better Solutions. A partnered approach.

One example of Creating a Solution is Distributed Networked I/O projects.  For a customer, we could have offered our customer the standard PLC cabinet with a multitude of wires for the install crew to pull.  That would have solved their control problem.  But, working with them and reviewing the whole of the project, (location, conditions, labor, time, etc.) we Created the Solution by implementing a Distributed I/O system.

Another example of Creating a Solution for a customers problems, is our UL listing. A customer of ours wanted to export their products to Canada complete with industrial control panels.  The problem could have been solved by working with a Canadian control panel company a 1,000 miles away.  Actually, they did try this to solve their problem and this had some rather expensive consequences.  The Solution we were able to offer is using our UL 508A listing with the Canadian approval mark. Now, when they ship their equipment to Canada, there is no longer issues with Canadian authorities, nor quality or service.

If you're looking for a company that has a Passion for Creating Solutions to your problems, the staff at Hegwood Electric can assist you.
Insurance - "a means of guaranteeing protection or safety" - Merriam-Webster

Previously, we covered what  Quality 
(February Newsletter) Service  (March Newsletter) Passion  (April Newsletter) , and  Creating Solutions   (May Newsletter)  means to Hegwood Electric and how this affects our product and service to you. One can also understand how the lack of any of these can compromise a product or service YOU receive. 

At Hegwood Electric, we bring all of these together to create an  Insurance  policy for you. We are your, "means of guaranteeing protection or safety" for the products and service you require. Through our  Quality , we strive to give your products a measure of excellence or a state of being free from defects. With our  Service , we offer your company a valuable action, deed, or effort performed to satisfy a need and thus an action of helping or doing something for someone. Our  Passion  brings a strong feeling of enthusiasm and excitement to Industrial Automation and Controls. And by  Creating Solutions , we do more than just solve problems. We assist you in a holistic approach to solving your Industrial Automation and Control needs.   

Hegwood Electric is your  Insurance  policy. For Hegwood Electric assistance, you can 
Contact Us  to see how we can "underwrite" you!